Qualification Strategies and New Media for Quality Assurance in Manufacturing: the example of the automotive industry in Korea and Germany
- 저자
- Young-Hyun Lee Lee Dong-Im MichaelHaertel GertZinke
- 분류정보
- 기본연구(2005-03)
- 발행기관
- KRIVET(Korea Research Institute for Vocational Education and Training), BIBB
- 발행일
- 2005.11.30
- 등록일
- 2005.11.30
Foreword i List of Tables vi List of Figures vii Executive Summary ix Ⅰ. Introduction 1 1. Background 1 2. Research objectives 2 3. Analytical framework 2 4. Data and methodology 2 1) Korea 2 2) Germany 4 Ⅱ. KOREA 7 1. Education and training system 7 1) Administration of education and training 7 2) School education 8 3) Vocational education system 12 4) Vocational training system 18 5) National qualification system 25 2. Quality assurance in manufacturing and changing job requirements 27 1) Understanding of quality 27 2) Instruments for quality assurance 27 3) Organizational concepts and qualification requirements 41 3. Target group specific initial education and in-company continuing education and training 47 1) Initial education and training at schools and training institutes 47 2) In-company continuing education and training 58 4. Use of new media in education and training 74 1) National strategies to advance ICT in Korea 74 2) Growth of e-learning infrastructure in Korea 76 3) E-learning at Hyundai 79 Ⅲ. Germany 93 1. Education System 93 1) Common Education System 93 2) Vocational Training in the German Dual System 99 3) Ongoing Reforms and Topics of Debate in Education 102 4) Reform of Vocational Training 104 2. Quality assurance in manufacturing and changing job requirements 109 1) Understanding of quality 109 2) Instruments for quality assurance 109 3) Organisational concepts and qualification requirements 110 3. Target group specific training programs in initial and continuing education and training 112 4. New Media in German VET 118 5. Case studies 122 Case 1: Ford Aus- und Weiterbildung e.V. 122 1) Vocational Training at Ford - Framework Data 122 2) Training spectrum 123 3) The production island concept at Ford 124 4) Production island for spare parts production 131 5) Introduction of the Ford Production System (FPS) into training 131 6) Quality assurance and transparency in training 133 Case 2: DaimlerChrysler AG, Mannheim Plant 139 1) Background - Brief overview of DaimlerChrysler AG's Mannheim Plant 140 2) Changing demands at work call for different qualifications 141 3) Initial and continuing education and training as part of the corporate philosophy 143 4) Outlook 154 Case 3: DaimlerChrysler's Gaggenau 155 1) Factory 155 2) Factory and process development 157 3) Effects of process orientation on the employees 160 4) Vocational Education and Training in Gaggenau 161 5) Outlook 172 Case 4: Audi AG 173 1) Specifications for training processes are derived from workplace challenges 173 2) Entrepreneurial thinking and behaviour 174 3) Systematic integration of e-learning into corporate training processes at Audi 178 IV. Summary and Conclusion 187 1. Comparison in the context of vocational training strategies in automobile industry 187 1) Korea 188 2) Germany 190 2. Lessons from the Korean-German experience 194 1) Lessons from the Korean experience 194 2) Lessons from the German experience 197 References 199 1) Korea 199 2) Germany 200 Glossary 201
This study compares the training strategies utilized by automotive industry in two countries, Korea and Germany. Despite different policy frameworks and institutional arrangements in the two countries, automotive companies in both countries have tried to maintain the high quality of the companies’ products and services in the face of the growing challenges. Their strategies to guarantee high-quality products vary depending on their corporate training strategies. In this way, the study did examine comparatively and on the basis of concrete examples the different existing approaches to facing and solving the problems connected with educational concepts and the use of new (digital) media, against the backdrop of the respective national and company-specific learning cultures. This study has been a joint effort of researchers from two leading national research organizations in the field of vocational education and training in Korea and Germany.
Table 2. 1: School system 8 Table 2. 2 : School enrollment rate: student/school age population (2004) 8 Table 2. 3: Financial support programs to promote school-industry cooperation (2004~2005) 17 Table 2. 4: Participation in VCDP 21 Table 2. 5: Seven steps in self-maintenance 32 Table 2. 6: Guidelines for evaluating workplace management 36 Table 2. 7: Four-step procedure of the Name-based quality assurance scheme 38 Table 2. 8: Production organization and the number of workers at FBL 43 Table 2. 9: Curriculum of Pusan Automobile High School by program 50 Table 2.10: Skills training rooms in PAHS 52 Table 2.11: Scoring guideline for promotion 59 Table 2.12: Skills-based promotion system at Hyundai Motors 60 Table 2.13: Participation in professional skills training at Plant A 61 Table 2.14: Job skills training program 62 Table 2.15: Introduction to CNC conducted by FANUC Korea Corporation 67 Table 2.16: Retraining in CNC conducted by FANUC Korea Corporation 67 Table 2.17: Skill-based pay system at Hyundai 71 Table 2.18: E-learning programs at Hyundai 82 Table 2.19: Training courses and participation (2003) 83 Table 2.20: Training for sales personnel and participation 83 Table 2.21: Training for auto repair personnel and participation 83 Table 2.22: Training courses and financial support from employment insurance 84 Table 2.23: Comparison of institutional training and e-learning(2003) 84 Table 4. 1: Comparison of training strategies in automobile companies 193 Figure 2.1: FBL Production Process (Hyundai Motor Plant 2) 42 Figure 2.2: Work organization at production section 45 Figure 2.3: Rank system (Jikgeup) by section 46 Figure 2.4: Skilled manpower supply system 48 Figure 2.5: Specializing in automobile production technology program 55 Figure 2.6: Customized Training Model of Ajou Motor College 56 Figure 2.7: Collaborative Automotive Training Center 57 Figure 2.8: Blueprint for Skill-based Pay System (Tentative) 69 Figure 2.9: Training Road Map 72 Figure 2.10: Hyundai’s e-learning plan (internal document, 2005) 80 Figure 2.11: Organization of training and e-learning provision at Hyundai Motors 81 Figure 2.12: E-learning course development 85 Figure 2.13: Course development process in detail 87 Figure 2.14: E-learning quality control process 88 Figure 2.15: E-learning evaluation process at Hyundai Motors 89 Figure 2.16: Professional organization for e-learning quality control 90 Figure 3.1: Support for PC and Internet use for continuing VET, by establishment size 120 Figure 3.2: Support for PC and Internet use for continuing VET, by sector 120 Figure 3.3: Mode of support for PC and Internet use for continuing VET purposes 122 Figure 3.4: Process model of Ford Aus- und Weiterbildung e.V. 134 Figure 3.5: AB Cologne and Saarlouis process descriptions 135 Figure 3.6: Info-training planning 136 Figure 3.7: SPL Portal 137 Figure 3.8: Top hierarchic level (AB level) 138 Figure 3.9: SPL 139 Figure 3.10: Core elements of vocational training at Daimler Chrysler Mannheim, Germany 145 Figure 3.11: The three levels of the ALF 151 Figure 3.12: Six features of ALF 152 Figure 3.13: Entrepreneurial thinking and behaviour as the key to business success 175 Figure 3.14: The Audi IT Card as a certificate of basic IT competence 177 Figure 3.15: Self-organised learning processes with e-learning in the production facility 178 Figure 3.16: Example of a learning route in the blended learning system 180 Figure 3.17: A modular content strategy enables customisation of e-learning courses for specific target groups 185
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