KRIVET 한국직업능력연구원 국무총리 산하 정부출연 연구기관

‘가’ 항공업체의 직장 내 괴롭힘 피해율은 26.6%, 2019년 하반기 6개월간 1,000회 이상 직장 내 괴롭힘을 경험한 응답자는 2.5%에 달하는 것으로 나타남.
가장 빈번한 괴롭힘 행위는 휴가/병가 등 법적으로 보장된 근로자의 복지혜택을 행사하지 못하도록 하는 것이었음.
직장 내 괴롭힘에 대한 대응은 주로 체념하거나 주변인과 공유하는 수동적인 방식 중심으로 나타났으며, 체념하는 이유로 절반 가까이가 신고해도 해결되지 않기 때문이라고 답했음(47.8%).
고충상담 등을 전담하는 부서 및 담당자가 있다고 답한 응답자의 비율은 35.7%에 불과하여 관련 부서 및 담당자의 운영이나 홍보가 활발하게 이뤄지지 않고 있음을 시사함.
‘가’ 항공업체 내부의 조직문화에 대해 근로자의 생산성 향상에 대해서는 대체로 잘 이뤄지고 있으나, 정서적 안정과 소통창구에 대한 지원은 대체로 부정적인 평가를 받음.

At an airline company, the percentage of respondents who experienced damage from workplace bullying reached 26.6%, while the percentage of respondents who experienced workplace bullying at least 1,000 times over 6 months in the second half of 2019 stood at 2.5%. 
The most frequently witnessed act of workplace bullying was to obstruct the victim from exercising his/her rights to legally guaranteed social benefits such as taking leaves. 
Many victims were found to remain passive about workplace bullying by suffering silently or expressing their distress to only a handful of close friends or colleagues. Nearly half of the respondents (47.8%) answered that the reason they chose to suffer silently was because the situation would not be resolved even after reporting (47.8%).
Only 35.7% of the respondents were aware of the existence of the organizational unit and staff members in charge of grievance counseling, testifying to the company’s failure to effectively operate or promote the grievance counseling system. 
This airline company’s corporate culture received positive evaluations in terms of the improvement of employees’ productivity but mostly negative evaluations in terms of its support for employees’ emotional stability and communication channels.